Refund Policy

Last Updated: April 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which montontis (hereinafter referred to as "we," "us," or "our") will process refund requests for services provided through our website, montontis. This policy is designed to ensure transparency and fairness while providing maximum legal protection for our business operations in compliance with applicable laws and regulations in the jurisdiction of Latvia (LV).

Scope and Applicability

This Refund Policy applies to all users (hereinafter referred to as "you" or "your") who purchase services from montontis. By using our services, you agree to be bound by this policy. If you do not agree with any part of this policy, you must not use our services.

Definitions

  • Service(s): Refers to the software-as-a-service products and related offerings provided by montontis through montontis.
  • Refund: A return of funds to you for services purchased from us, subject to the terms outlined in this policy.
  • Request for Refund: A formal request made by you to initiate a refund process.

Main Policy Content

1. Refund Eligibility

Refunds may be requested under the following circumstances:

  • If the service is not delivered as described in the service agreement.
  • If you experience technical issues that prevent you from using the service, and such issues are not resolved within a reasonable timeframe.
  • If you cancel your subscription within the first 14 days of the initial purchase, provided that you have not used the service beyond a reasonable trial period.

2. Requesting a Refund

To request a refund, you must:

  • Submit a written request via email to [email protected].
  • Include your order number, the reason for the refund request, and any supporting documentation.
  • Submit your request within 30 days of the purchase date.

3. Processing Refunds

Upon receiving your refund request, we will review it and notify you of the approval or rejection of your refund within 14 business days. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your card issuer's policies.

User Rights and Obligations

You have the right to request a refund in accordance with the terms outlined in this policy. You are obligated to provide accurate information when submitting a refund request and to comply with the procedures set forth herein. Failure to adhere to these obligations may result in the denial of your refund request.

Limitations and Disclaimers

We reserve the right to refuse a refund request if:

  • The request is made after the 30-day period from the purchase date.
  • The service has been used beyond the reasonable trial period.
  • The request does not comply with the procedures outlined in this policy.

In no event shall montontis be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services, including but not limited to loss of profits, data, or other intangible losses.

Data Protection/Security

We are committed to protecting your personal information. Any personal data collected during the refund process will be handled in accordance with our Privacy Policy, which is available on our website.

Changes to Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on montontis. Your continued use of our services after any changes constitutes your acceptance of the new terms.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

  • Company: montontis
  • Phone: +3712696164218
  • Email: [email protected]
  • Address: Origo One, Stacijas laukums 2, Floor 7, Office 12, Riga, LV-1050, Latvia

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Latvia (LV). Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts located in Latvia.